Refund policy
We want you to be happy with your order. Please read our return and refund policy below.
Returns
We accept returns within 30 days after your order is delivered.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To start a return, contact us at support@shopreleva.com with your order number and the reason for your return.
Please do not send your item back without contacting us first. If your return is accepted, we will send you instructions on where and how to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damaged or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at support@shopreleva.com within 7 days of delivery.
Please include your order number and clear photos or videos of the issue so we can help fix it.
Refunds
Once we receive and inspect your return, we will let you know if your refund is approved.
If approved, your refund will be sent back to your original payment method. Please remember that it may take your bank or credit card company some time to process and post the refund.
Non-Refundable Items
We do not accept returns for:
- Items that have been used, damaged, or altered after delivery
- Items without original packaging
- Gift cards
- Final sale items, if marked as final sale
Shipping Costs
Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.
Customers are responsible for return shipping costs unless the return is due to our mistake.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier, incorrect shipping addresses, customs delays, or events outside of our control.
If your package is marked as delivered but you did not receive it, please contact the shipping carrier first. You can also contact us at support@shopreleva.com and we will do our best to help.